Terms & Conditions

Rolling Memberships

The following Terms & Conditions apply to all Rolling Memberships

Rolling Memberships are valid from the date of purchase.
For memberships purchased after the 1st of the month, pro rata dues will be applied.
You will be billed on the 1st of every month.
This membership has a minimum requirement for one full calendar month (1st to 1st).
Pay-Monthly Membership payments are made through Electronic Fund Transfer (EFT).
Valid proof must be shown to validate a concession membership. Concession discount applies to: Full time student with valid ID, 16-18 year olds, over 65s, NHS staff, People with Disabilities, & Carers.

Pay-Monthly Membership may be cancelled after 1 full calendar month.
Membership cancellations must be made via email. Requests made at our front-desk or over the phone will not be processed.
To cancel a Pay-Monthly Membership, you must give at least 5 working days notice.
Your membership will remain active until the last day of the month.
If you fail to provide 5 days notice for cancellation you will be billed on the next calendar month and cancelled for the subsequent month.
If you don’t give 5 days notice or to inform us of your need to cancel, or if you want to cancel before the full calendar month, we reserved the right to bill for 1 months membership.
City Bouldering reserves the right to make changes to our centres at any point which may affect your membership.
If you fail to provide 5 days notice of cancellation, we reserve the right to fully bill the next calendar month on your contract.

You may freeze your membership due to injury, holiday, etc.
Your membership may be frozen after 1 full calendar month of payments.
Memberships can only be frozen for full calendar month/s. (1st to 1st).
Freezing requests must be made via email. You must give least 5 working days notice.

The following Terms & Conditions apply to all Prepaid Memberships

Prepaid memberships can be purchased with a start date up to 30 days in advance.
You may freeze your membership due to injury, holiday, etc.
Prepaid memberships can be frozen for a minimum of 2 weeks and a maximum of a month.
Prepaid memberships can be frozen for the following amounts of time: 1 month memberships cannot be frozen, 6 month memberships can be frozen for a maximum of two times, & 12 month memberships can be frozen a maximum of four times.
Prepaid memberships cannot be cancelled. We are unable to offer partial refunds once a prepaid membership has been used.
City Bouldering reserves the right to make changes to our centres at any point which may affect your membership.
Valid proof must be shown to validate a concession membership. Concession discount applies to: Full time student with valid ID, 16-18 year olds, over 65s, NHS staff, People with Disabilities, & Carers.

The following Terms & Conditions apply to all Climb Passes

Climb passes cannot be shared and are non-transferable
Climb passes can only be shared with children.
Climb passes are valid for 36 months
Valid proof must shown when purchasing at concession rate. Concession discount applies to: Full time students with valid ID, 16-18 year olds, over 65s, NHS staff, People with Disabilities, & Carers.

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