Vacancies at City Bouldering

The Role
City Bouldering White City is looking for a dynamic and passionate leader to drive forward the company's vision of making climbing enjoyable and accessible for all. Our Centre Manager will be responsible for creating an atmosphere where customers can have fun, relax, meet new friends and old, and improve their fitness in an inclusive and supportive environment, underpinned by the highest standards of safety, cleanliness, customer service and positive team engagement.

Managing our centres requires an energetic and self-motivated person, able to motivate a team and ensure our customers have a fantastic experience during every visit leaving them looking forward to their next.

The Person
The right person will have experience in a similar managerial position, with a track record of growth within their role and people management experience.
Climbing experience is desirable but not essential. Ideally you have experience within a climbing environment or centre but we are also willing to train the right attitude and leadership skills at one of our other London centres for a few months. A centre manager from one of our existing centres, will be there to support and train you, if needed. We encourage applicants with transferable experience from Leisure or industries to apply.

City Bouldering
At City Bouldering we are passionate about creating welcoming, fun, inclusive, and energetic centres where people feel at home and supported to get into climbing. Climbing is one of the fastest growing lifestyle sports in the UK. We have three sites in London and we are in the process of expanding further. We are a fast growing company with lots of opportunities for people to grow and develop.

‍
Responsibilities of the Role

• Reporting directly and working closely with the rest of the team, you will be responsible for all elements of running the day to day of the centre, including facilities management
• Operations - Ensuring all relevant H&S at work is managed and enforced, along with the centre’s policies and procedures
• Strategy - You will ultimately be responsible for growth in sales and repeat customer performance
• Coordinating with our Marketing Executive to create fun and engaging events, and delivering innovative promotions and activations to grow our community 
• Managing a team of around 13 people with the assistance of an Assistant Manager
• Managing staff, leading inductions, training, coaching, ensuring all relevant procedures are followed and maintained
• Once you have proven yourself in the role you will be empowered and given freedom to add your own touch to the centre

Essential Skills

• A confident team leader with a proven track record of managing and motivating teams
• Excellent verbal, written and organisational skills
• Outstanding problem solving ability
• Ability to work autonomously is critical
• Commercial acumen with a growth mindset
• Good IT Literacy (word, excel, powerpoint etc)
• Have excellent customer service skills.
• Be driven towards personal development and motivated to help others
• A passion for climbing and bringing people together

Desirable Skills

• Experience managing a children's sport programme
• Experience training instructors
• Experience managing a leisure facility 
• Experience and passionate working with ages from +4 years old
• Comfortable extracting and analysing sales and performance data

Our offer to the Manager:

• Highly competitive package £38-45K depending on experience
• Funded training and qualifications to achieve success
• Fun and supportive working environment
• Opportunity to join company climbing trips
• Industry standard holidays and pension contributions
• Free climbing (of course!)

Hours and Location
The position will be full time 40 hours per week, includes some evening work and include weekend work if required. It will be based at White City W12 7HB. 

How to Apply
Please send your CV and a covering letter outlining your suitability for the role to katie@citybouldering.co.uk. We'll be holding interviews starting in February and can make an offer to the right candidate right away.

Maintenance Manager

We’re looking for a maintenance manager with a background in facilities maintenance, construction or trades to maintain and improve our climbing gym facilities across our 3 London sites (Aldgate, White City and Stratford). This role can be full time or part-time with opportunity to get involved in new builds and other aspects of the climbing business for the right individual.

‍

The Role:

·        Identify practical and cost-effective solutions to a wide range of maintenance and facilities related issues. Issues will range from larger improvements to our centres (e.g. adding a heating system or converting a café space to a gym) to smaller handyman type items (e.g. replacing fixtures and fitting or building shelves).

·        Hire and manage specialist contractors to ensure solutions are implemented to a high standard in a timely manner and take care of smaller handyman type repairs/improvements yourself.

·        Conduct inspections of facilities and safety checks to ensure compliance.

·        Keep maintenance records, equipment and spares organised and secure.

·        The role can be full time or part time between 3-5 days a week depending on your skill set and willingness to get involved with other areas of the business.

‍

Skills and Qualifications:

·        Good attention to detail and a positive, proactive attitude.

·        Strong problem-solving skills to be able to understand the problem and identify a practical solution.

·        Ability to work independently and prioritise tasks effectively.

·        Knowledgeable about H&S requirements and safe working systems.

·        Ability to work in a fast-paced entrepreneurial environment.

·        Prior experience in maintenance, facilities management, trades or a related field.

·        Interest in climbing is desired but not essential.

‍

Benefits:

·        Salary of 30-40k FTE based on experience and skill set, with potential for growth.

·        Free climbing across London

·        Fun and supportive working environment, with company climbing trips.

·        Trade discounts on climbing shoes and equipment from our suppliers.

‍

How to Apply:

Please send your CV to katie@citybouldering.co.uk along with a brief introduction outlining your suitability for the role and why you want to work for a rock-climbing gym (application without this will not be considered). We’re looking for someone to start right away either towards the end of 2025 or beginning of 2026 (with some flexibility) and will be interviewing candidates over the coming weeks.

Team Member

White City Bouldering is looking for friendly and passionate staff to drive forward the company’s vision of making climbing fun, social and accessible for all. As a team member you are at the forefront of creating an atmosphere where customers can have fun, relax, meet new friends and old, and improve their fitness in an inclusive climbing environment, underpinned by the highest standards of safety, cleanliness, customer service and positive team engagement.

The ideal team member will be passionate about climbing, self-motivated, enjoy working with children and be able to help ensure our customers have a fantastic experience during every visit leaving them looking forward to their next. We are passionate about supporting our team and their professional development, so if you think you have the right energy but not enough experience we strongly encourage you to apply!

The job will include a mixture of reception work, cleaning, coaching, and much more. Shift times can vary throughout the week with a combination of day time, evenings and weekends.

‍

‍Responsibilities

• Ensuring the safety of all customers and maintaining the centre’s facilities
• Managing reception, chatting with customers, making coffee and floor walks
• Running Introduction classes, parties and coaching for beginners and children (+4 year olds)
• Helping keep facilities clean and tidy
• Being proactive in an area that you’re passionate about, for example running a weekly social meet

‍

‍Essential Skills:

• An outgoing and vibrant personality
• Excellent customer service skills
• Experience working with children (+4 year olds)
• Computer literate
• Ability to use initiative and solve problems
• Experience working in a fast-paced role
• Able to communicate clearly and politely, both verbally and in writing
• A desire to work hard and become part of our team
• Passionate about climbing

‍

Desirable Skills:

• Experience of working in the climbing industry, and with auto-belays
• Foundation Coach Trained or/and FUNdas 1 & 2
• Personal climbing experience
• Experience working in hospitality, retail, a leisure facility or fitness industry
• Passionate about climbing again!

‍

Our offer:

• £12.75p/h + holiday pay
• Industry standard holidays and pension contributions
• Free climbing across many centres in London & coffee at work (of course!)
• Staff discounts on climbing equipment and clothing
• Outdoor climbing trips paid for by work
• Fully funded training and qualifications
• Fun and supportive working environment
• Opportunity to learn and explore a career in the climbing industry
• Accelerated career progression opportunities in a fast growing company

We have a full training program, so if you think you have the right energy but not enough experience apply anyway!

‍

Hours and Location

We operate on a flexible agreement with c.20-30hours p/w for Team Members at our centre based in White City

‍

How to apply

Please email your CV to louis@citybouldering.co.uk,along with a short introduction, and a description of why you’re applying for the role and why you’d be a good fit here. Interviews will start as early as w/c 2nd February 2026. We look forward to seeing your application!

‍