join the team

Vacancies at City Bouldering

We’re obsessed with creating spaces and experiences that our community can come together and feel totally at home, because it’s in these states that we are able to perform at our best, break outside our comfort zones and have fun whilst doing it.

Are you keen to work as part of our fantastic team at City Bouldering?  If so, check out our current list of vacancies below.

The Role:

We’re looking for a passionate and dynamic individual to join our Stratford team. You will be responsible for ensuring the day to day operations of the centre, including health and safety procedures and maintaining high levels of customer service. You will be responsible for leading a team and assisting in managing 10-20 staff.

You will be responsible for managing the centre’s inventory and assisting with retail merchandising and product offerings.

The position will be 40 hours per week at our Stratford site, and include a combination of morning, evening, daytime, and weekend work. You may be based at our White City and Aldgate locations occasionally, if required.

Responsibilities Include:

  • Induct, train, and manage staff, including assisting with the rota system.
  • Assist in ensuring all health and safety standards, first aid, and operating procedures are adhered to on site
  • Assist with event and booking scheduling on RGP
  • Assisting the Centre Manager with ad hoc admin tasks and responsibilities when required
  • Management of the centre’s inventory stock, and retail merchandising and offering
  • Assisting with outreach initiatives when required
  • Running the Centre’s classes and sessions when required
  • Ensuring all staff are providing exceptional customer service across the centre
  • Deal with any customer issues or complaints
  • Continuously look for ways to improve the centre
  • Opening and closing the facility (follow centre opening and closing checklist)

Skills Needed:

  • Leadership & staff management skills
  • Exceptional customer service and administration skills
  • Fun, passionate, positive and proactive attitude
  • Good communication and interpersonal skills at all levels
  • Problem solving, time management & decision making
  • Operational and safety knowledge in the climbing industry
  • Stock Inventory Management
  • Excellent verbal, written and organisational skills
  • Outstanding problem solving ability
  • Be driven towards personal development and motivated to help others
  • Passionate about climbing

Experience:

Work experience within the climbing industry and proficiency in Rock Gym Pro software is desired. Experience managing a team, and working in a fast-paced environment is desirable.

Benefits:

  • 28k salary increasing to 30k after completing 3 month probation period
  • Funded training and qualifications to achieve success
  • Fun and supportive working environment
  • Opportunity to join company climbing trips
  • 28 days annual leave
  • Free climbing (of course!)
  • Trade discounts from our suppliers

How to apply:

To apply, please send your CV and a bit about you and your suitability for the role to james@citybouldering.co.uk. We’re looking for someone to start in April 2024, though this can be flexible for the right candidate.

Duty Manager

City Bouldering Aldgate is looking for friendly and passionate staff to drive forward the company’s vision of making climbing fun, social and accessible for all. As a duty manager you are at the forefront of creating an atmosphere where customers can have fun, relax, meet new friends and old, and improve their fitness in an inclusive climbing environment, underpinned by the highest standards of safety, cleanliness, customer service and positive team engagement.

The ideal duty manager will be passionate about climbing, self-motivated and able to motivate other team members on shift to ensure our customers have a fantastic experience during every visit leaving them looking forward to their next. We are passionate about supporting our team and their professional development, so if you think you have the right energy but not enough experience we strongly encourage you to apply!

The job will include a mixture of reception work, cleaning, coaching, and much more. You will be responsible for delegating to Team Members, and must be comfortable leading a small team. The shifts will consist of a mixture of opening shifts, closing shifts, and weekend shifts. You will report directly to the Centre Manager. 

Responsibilities

  • Ensuring the safety of all customers and maintaining the centre’s facilities
  • Managing reception, chatting with customers, making coffee and floor walks
  • Running Introduction classes and coaching for beginners
  • Opening and closing the building, and carrying out opening and closing checks
  • Day to day leading of the team in keeping the centre clean
  • Dealing with accidents in a professional manner and charge of the building’s Emergency Accident Procedure should an incident occur
  • Being proactive in an area that you’re passionate about, for example running a weekly social meet

Essential Skills:

  • An outgoing and vibrant personality
  • Passionate about climbing
  • Excellent customer service skills
  • Experience working in a fast-paced role
  • Computer literate
  • Able to communicate clearly and politely, both verbally and in writing
  • A desire to work hard and become part of our team
  • Ability to use initiative and solve problems

Desirable Skills:

  • Experience of working in the climbing industry
  • Experience as a Duty Manager
  • Personal climbing experience
  • Experience working in hospitality, retail, a leisure facility or fitness industry

Our offer:

  • £12.50 per hour, increasing to £13.15 after completing probation
  • Fun and supportive working environment
  • Outdoor climbing trips paid for by work
  • Accelerated career progression opportunities in a fast growing company
  • Fully funded training and qualifications
  • Industry standard holidays and pension contributions
  • Free climbing across many centres in London & coffee at work (of course!)
  • Staff discounts on climbing equipment and clothing

We have a full training program, so if you think you have the right energy but not enough experience apply anyway!

How to apply

Please email your CV to aldgate@citybouldering.co.uk, along with a short introduction, and a description of why you’re applying for the role and why you’d be a good fit here. We look forward to seeing your application!