Vacancies at City Bouldering

The Role
City Bouldering Stratford is looking for a dynamic and passionate leader to drive forward the company's vision of making climbing enjoyable and accessible for all. Our Centre Manager will be responsible for creating an atmosphere where customers can have fun, relax, meet new friends and old, and improve their fitness in an inclusive and supportive environment, underpinned by the highest standards of safety, cleanliness, customer service and positive team engagement.

Managing our centres requires an energetic and self-motivated person, able to motivate a team and ensure our customers have a fantastic experience during every visit leaving them looking forward to their next.

The Person
The right person will have experience in a similar managerial position, with a track record of growth within their role and people management experience.
Climbing experience is desirable but not essential. Ideally you have experience within a climbing environment or centre but we are also willing to train the right attitude and leadership skills at one of our other London centres for a few months. A centre manager from one of our existing centres, will be there to support and train you, if needed. We encourage applicants with transferable experience from Leisure or industries to apply.

City Bouldering
At City Bouldering we are passionate about creating welcoming, fun, inclusive, and energetic centres where people feel at home and supported to get into climbing. Climbing is one of the fastest growing lifestyle sports in the UK. We have three sites in London and we are in the process of expanding further. We are a fast growing company with lots of opportunities for people to grow and develop.

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Responsibilities of the Role

• Reporting directly and working closely with the rest of the team, you will be responsible for all elements of running the day to day of the centre, including facilities management
• Operations - Ensuring all relevant H&S at work is managed and enforced, along with the centre’s policies and procedures
• Strategy - You will ultimately be responsible for growth in sales and repeat customer performance
• Coordinating with our Marketing Executive to create fun and engaging events, and delivering innovative promotions and activations to grow our community 
• Managing a team of around 10 people
• Managing staff, leading inductions, training, coaching, ensuring all relevant procedures are followed and maintained
• Once you have proven yourself in the role you will be empowered and given freedom to add your own touch to the centre

Essential Skills

• A confident team leader with a proven track record of managing and motivating teams
• Excellent verbal, written and organisational skills
• Outstanding problem solving ability
• Ability to work autonomously is critical
• Commercial acumen with a growth mindset
• Good IT Literacy (word, excel, powerpoint etc)
• Have excellent customer service skills.
• Be driven towards personal development and motivated to help others
• A passion for climbing and bringing people together

Desirable Skills

• Experience managing a children's sport programme
• Experience training instructors
• Experience managing a leisure facility 
• Experience and passionate working with ages from +4 years old
• Comfortable extracting and analysing sales and performance data

Our offer to the Manager:

• Highly competitive package £38-45K depending on experience
• Funded training and qualifications to achieve success
• Fun and supportive working environment
• Opportunity to join company climbing trips
• Industry standard holidays and pension contributions
• Free climbing (of course!)

Hours and Location
The position will be full time 40 hours per week, includes some evening work and include weekend work if required. It will be based at Stratford E152JA

How to Apply
To apply, please send your CV and a bit about you and your suitability for the role to katie@citybouldering.co.uk. We’re looking for someone to start ASAP, though this can be flexible for the right candidate.

An exciting opportunity has opened up at City Bouldering for a Freelance Event & Social Media Marketer to support the promotion of our upcoming winter events.

We’re looking for someone who can take ownership of event promotion and social media, helping us build excitement, grow awareness and drive engagement around our upcoming events while working closely with our Marketing Executive.

This is a hands-on role for someone who enjoys climbing, events, social media and marketing, and who wants to play a key role in promoting some exciting events within the UK climbing scene.

The role

This is a part-time freelance role working approximately 16 hours per week, with a flexible working pattern.

The role will primarily involve working at our Stratford centre, but may involve some travel across London to our other centres. Some evening and weekend work will be required around events.

Start: ASAP
End: Mid December 2026
Hours: 16 hours per week, flexible pattern
Rate: £150-£200 per day, depending on experience
Location: London
Application deadline: 30 September 2026

Key Responsibilities

• Take ownership of the day-to-day promotion of our events across social media, helping build awareness, excitement and engagement.
• Develop creative content ideas and campaigns to build hype around our events, community and partners.
• Create, coordinate and publish engaging content.
• Promote ticket sales, key dates, announcements and event information across relevant channels.
• Build relationships and coordinate content collaborations with athletes, creators and partners.
• Attend key events to capture behind-the-scenes content, key moments and live coverage.
• Use social media insights and analytics to monitor performance and improve content and campaigns.
• Support post-event content, including recaps, highlights and promotional content.

What We're Looking For

Essential

• We’re looking for someone with relevant experience in social media, marketing, events or a similar role, with demonstrable experience of:
• Creating engaging social media content, including copywriting and photo/video content.
• Managing social media channels and developing content strategies.
• Understanding current social media trends and how to create content that drives engagement and reach.
• Creating or editing photo and video content for social media.
• Managing your own workload, schedule and deadlines.
• Working independently and taking ownership of projects.
• Communicating confidently with partners, creators and other brands.
• Working in a fast-paced environment and meeting tight deadlines.
• Supporting or delivering events, campaigns or activations.

Desirable

• Experience working in the climbing industry.
• Personal climbing experience
• Experience working with climbing athletes, creators or influencers.
• Experience with graphic design or video editing.

What We Can Offer

• Freelance rate of £150-£200 per day, depending on experience.
• Approximately 16 hours per week
• Flexible working pattern
• Fixed-term freelance role until mid December 2026
• Free climbing across City Bouldering centres
• Coffee at work, of course!
• A fun, creative and supportive working environment

How to Apply

Please email olivia@citybouldering.co.uk with:

• Your CV
• A short video (about 90 seconds) introducing yourself, telling us a little about your experience, and why you’re interested in the role. This can be informal, we just want to get to know you!
• An example of a social media campaign, event, piece of content or project you've worked on that you're particularly proud of

If you have a portfolio, Instagram account, website or other examples of your work, feel free to include these too.

Application deadline: 30 September 2026

We will close the recruitment process early if the right candidate comes along.

We look forward to hearing from you!

The Role:

We’re looking for a passionate and dynamic individual to join our Stratford team. You will be responsible for ensuring the day to day operations of the centre, including health and safety procedures and maintaining high levels of customer service. You will be responsible for leading a team and assisting in managing 10-20 staff.

You will be responsible for managing the centre’s inventory and assisting with retail merchandising and product offerings.

The position will be 40 hours per week at our Stratford site, and include a combination of morning, evening, daytime, and weekend work. You may be based at our White City and Aldgate locations occasionally, if required.

Responsibilities Include:

• Induct, train, and manage staff, including assisting with the rota system.
• Assist in ensuring all health and safety standards, first aid, and operating procedures are adhered to on site
• Assist with event and booking scheduling on RGP
• Assisting the Centre Manager with ad hoc admin tasks and responsibilities when required
• Management of the centre’s inventory stock, and retail merchandising and offering
• Assisting with outreach initiatives when required
• Running the Centre’s classes and sessions when required
• Leading or assisting centre specific events
• Ensuring all staff are providing exceptional customer service across the centre
• Deal with any customer issues or complaints
• Continuously look for ways to improve the centre
• Opening and closing the facility (follow centre opening and closing checklist)

Skills Needed:

• Leadership & staff management skills
• Exceptional customer service and administration skills
• Fun, passionate, positive and proactive attitude
• Good communication and interpersonal skills at all levels
• Problem solving, time management & decision making
• Operational and safety knowledge in the climbing industry
• Stock Inventory Management
• Excellent verbal, written and organisational skills
• Outstanding problem solving ability
• Be driven towards personal development and motivated to help others
• Passionate about climbing

Experience:

Work experience within the climbing industry and proficiency in Rock Gym Pro software is desired. Experience managing a team, and working in a fast-paced environment is desirable.

Benefits:

• Salary of £30k- £33k dependent on experience (with a probationary period)
• Funded training and qualifications to achieve success
• Fun and supportive working environment
• Opportunity to join company climbing trips
• 28 days annual leave
• Free climbing (of course!)
• Trade discounts from our suppliers

How to apply:

To apply, please send your CV and a bit about you and your suitability for the role to katie@citybouldering.co.uk. We’re looking for someone to start ASAP, though this can be flexible for the right candidate.

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‍Team Member

White City Bouldering is looking for friendly and passionate staff to drive forward the company’s vision of making climbing fun, social and accessible for all. As a team member you are at the forefront of creating an atmosphere where customers can have fun, relax, meet new friends and old, and improve their fitness in an inclusive climbing environment, underpinned by the highest standards of safety, cleanliness, customer service and positive team engagement.

The ideal team member will be passionate about climbing, self-motivated, enjoy working with children and be able to help ensure our customers have a fantastic experience during every visit leaving them looking forward to their next. We are passionate about supporting our team and their professional development, so if you think you have the right energy but not enough experience we strongly encourage you to apply!

The job will include a mixture of reception work, cleaning, coaching, and much more. Shift times can vary throughout the week with a combination of day time, evenings and weekends.

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‍Responsibilities

• Ensuring the safety of all customers and maintaining the centre’s facilities
• Managing reception, chatting with customers, making coffee and floor walks
• Running Introduction classes, parties and coaching for beginners and children (+4 year olds)
• Helping keep facilities clean and tidy
• Being proactive in an area that you’re passionate about, for example running a weekly social meet

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‍Essential Skills:

• An outgoing and vibrant personality
• Excellent customer service skills
• Experience working with children (+4 year olds)
• Computer literate
• Ability to use initiative and solve problems
• Experience working in a fast-paced role
• Able to communicate clearly and politely, both verbally and in writing
• A desire to work hard and become part of our team
• Passionate about climbing

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Desirable Skills:

• Experience of working in the climbing industry, and with auto-belays
• Foundation Coach Trained or/and FUNdas 1 & 2
• Personal climbing experience
• Experience working in hospitality, retail, a leisure facility or fitness industry
• Passionate about climbing again!

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Our offer:

• £12.75p/h + holiday pay
• Industry standard holidays and pension contributions
• Free climbing across many centres in London & coffee at work (of course!)
• Staff discounts on climbing equipment and clothing
• Outdoor climbing trips paid for by work
• Fully funded training and qualifications
• Fun and supportive working environment
• Opportunity to learn and explore a career in the climbing industry
• Accelerated career progression opportunities in a fast growing company

We have a full training program, so if you think you have the right energy but not enough experience apply anyway!

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Hours and Location

We operate on a flexible agreement with c.20-30hours p/w for Team Members at our centre based in White City

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How to apply

Please email your CV to lance@citybouldering.co.uk,along with a short introduction, and a description of why you’re applying for the role and why you’d be a good fit here. Interviews will start as early as w/c 27th July 2026. We look forward to seeing your application!

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