Vacancies at City Bouldering

Social Media Officer

We're looking for someone to join our team at Aldgate as a Social Media Officer!

If you're a driven climber who is passionate about climbing, can edit videos, and design posts, then we want to hear from you!

The role involves content creation, posting, and copywriting. You would be expected to work both independently and under the direction of the community manager & center manager.

The pay starts at £13 per hour (with the opportunity to progress after probation), and 1.5 days a week. There is also the opportunity to work other shifts alongside this role.

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If you're interested in the role, drop an email to katie@citybouldering.co.uk with your CV and a bit about yourself, why you're interested in the role, and why you think you'd be a good fit! Looking forward to hearing from you

The Role
City Bouldering Stratford is looking for a dynamic and passionate leader to drive forward the company's vision of making climbing enjoyable and accessible for all. Our Centre Manager will be responsible for creating an atmosphere where customers can have fun, relax, meet new friends and old, and improve their fitness in an inclusive and supportive environment, underpinned by the highest standards of safety, cleanliness, customer service and positive team engagement.
Managing our centres requires an energetic and self-motivated person, able to motivate a team and ensure our customers have a fantastic experience during every visit leaving them looking forward to their next.

The Person
The right person will have experience in a similar management position, a track record of growth within a management position and people management experience.
Climbing experience is desirable but not essential. Ideally you have experience within a climbing environment or centre but we are also willing to train the right attitude and leadership skills at one of our other London centers for a few months. A center manager from our existing centers, along with two directors will be there to support and train you. You will than be involved in the initial set up of the centre.  We encourage applicants with transferable experience from Leisure or industries to apply.

City Bouldering
At City Bouldering we are passionate about having a welcoming, fun, energetic centre where people feel at home and supported to get into climbing. Climbing is one of the fastest growing lifestyle sports in the UK. This is our third site and we are in the process of expanding further. We are a fast growing company with lots of opportunities for people to grow and develop.

Responsibilities of the Role

• Reporting directly, working closely with the Directors you will be responsible for all elements of running the day to day of the centre.
• Operations - Ensuring all relevant H&S at work is managed and enforced
• Strategy - You will ultimately be responsible for growth in sales and repeat customer performance
• Coordinating with the Head of Community Engagement to create fun events and promotions to grow the community and prompt the centre
• Managing of a team of around 12 people with the assistance of an Assistant Manager
• Managing staff, leading inductions, training, coaching, ensuring all relevant procedures are followed and maintained
• Once you have proven yourself in the role you will be empowered and given freedom to add your own touch to the centre

Essential Skills

• Be a confident team leader with a proven track record of managing teams
• Excellent verbal, written and organisational skills
• Outstanding problem solving ability
• Good IT Literacy (word, excel, powerpoint etc)
• Have excellent customer service skills.
• Be driven towards personal development and motivated to help others
• A passion for climbing

Desirable Skills

• Experience managing a children's sport programme
• Experience of training instructors
• Experience in managing a leisure facility or Cafe/Bar

Our offer to the Manager:

• Highly competitive package £38 - £45K depending on experience
• Funded training and qualifications to achieve success
• Fun and supportive working environment
• Opportunity to join company climbing trips
• Industry standard holidays and pension contributions
• Free climbing (of course!)

Hours and Location
We operate a flexible agreement, The position will be full time 40 hours per week, includes some evening work and include weekend work if required. It will be based at Stratford E15 but we are happy to train you at our centre in Aldgate EC3N for a few months if required. The Stratford Site is expected to open in Feb/Mar 2024 but we want you to get involved for the set up.

How to Apply
Please send your CV and a covering letter outlining your suitability for the role to serge@citybouldering.co.uk. We'll be holding interviews starting 2 November and can make an offer to the right candidate right away.

Duty Manager

White City Bouldering is looking for friendly and passionate staff to drive forward the company’s vision of making climbing fun, social and accessible for all. As a duty manager you are at the forefront of creating an atmosphere where customers can have fun, relax, meet new friends and old, and improve their fitness in an inclusive climbing environment, underpinned by the highest standards of safety, cleanliness, customer service and positive team engagement.

The ideal duty manager will be passionate about climbing, self-motivated, enjoy working with children and able to motivate other team members on shift to ensure our customers have a fantastic experience during every visit leaving them looking forward to their next. We are passionate about supporting our team and their professional development, so if you think you have the right energy but not enough experience we strongly encourage you to apply!

The job will include a mixture of reception work, cleaning, coaching, and much more. You will be responsible for delegating to Team Members, and must be comfortable leading a small team. The shifts will consist of a mixture of opening shifts, closing shifts, and weekend shifts. You will report directly to the Centre Manager. 

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‍Responsibilities

• Ensuring the safety of all customers and maintaining the centre’s facilities
• Managing reception, chatting with customers, making coffee and floor walks
• Running Introduction classes, parties and coaching for beginners and children (+4 year olds)
• Opening and closing the building, and carrying out opening and closing checks
• Leading the team day to day in keeping the centre clean
• Dealing with accidents in a professional manner and charge of the building’s Emergency Accident Procedure should an incident occur
• Being proactive in an area that you’re passionate about, for example running a weekly social meet
• Assisting the Centre Manager with ad hoc admin and responsibilities

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Essential Skills:

• An outgoing and vibrant personality
• Excellent customer service skills
• Experience working with children (+4 year olds)
• Computer literate
• Ability to use initiative and solve problems
• Experience working in a fast-paced role
• Able to communicate clearly and politely, both verbally and in writing
• A desire to work hard and become part of our team
• Passionate about climbing

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Desirable Skills:

• Experience as a Duty Manager
• Experience of working in the climbing industry, and with auto-belays
• Foundation Coach Trained or/and FUNdas 1 & 2
• Personal climbing experience
• Experience working in hospitality, retail, a leisure facility or fitness industry
• Passionate about climbing!

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Our offer:

• £12.50p/h + holiday pay
• Industry standard holidays and pension contributions
• Free climbing across many centres in London & coffee at work (of course!)
• Staff discounts on climbing equipment and clothing
• Outdoor climbing trips paid for by work
• Fully funded training and qualifications
• Fun and supportive working environment
• Opportunity to learn and explore a career in the climbing industry
• Accelerated career progression opportunities in a fast growing company

We have a full training program, so if you think you have the right energy but not enough experience apply anyway!

‍Hours and Location

We’re looking for part time (10-30 hours p/w) Duty Managers for our centre based in White City

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How to apply

Please email your CV to danny@citybouldering.co.uk,along with a short introduction, and a description of why you’re applying for the role and why you’d be a good fit here. Interviews will start as early as w/c 17th July 2023. We look forward to seeing your application!

The Role

An exciting role at City Bouldering aimed to get more people into climbing, build a community and spread the joy of climbing. The role can be either part time or full time depending on experience level.

Our Head Coach will be responsible for creating an atmosphere where customers can have fun, relax, meet new friends and old, and improve their fitness in an inclusive climbing environment, underpinned by the highest standards of safety, customer service and positive team engagement. Experience and passion for coaching children and youth would be a bonus.

You will work across both our White City and Aldgate locations, and soon at a third site too! The locations have different markets and offerings, so we’re looking for a coach who can lead across both:

• White City has a strong kids offering and you will be responsible for growing our youth programs as well as the beginners climbing courses.
• Aldgate coaching will be mainly focused on the adult market and helping people along their climbing journey in a social, friendly environment.

Currently we offer children's parties, introductions to climbing, family taster sessions, schools groups, NICAS, adult improver sessions along with tailored training packages.

We already have a number of in-house trained instructors that are eager to learn and the role would be heavily based around helping develop and motivate our coaching team.

The Person

The ideal candidate is an experienced and qualified climbing coach, with a positive attitude and a number of years experience in the climbing and coaching industry. We are looking for someone with experience and passion for youth and child coaching, as this is where the majority of our existing offering is focused.

Benefits

• Competitive Package
• Support through training and development goals
• Flexible working hours
• Free use of the climbing gym and facilities

How to apply

Please email your CV and include a covering letter/email to richard@citybouldering.co.uk or admin@citybouldering.co.uk. We look forward to hearing from you!

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