At City Bouldering Ltd ‘we’ are committed to respecting and protecting your privacy.
The ‘Privacy Policy’ and the ‘Terms & Conditions of use’ (including any documents referred to in either of those documents) sets out the basis on which any personal data we collect from you, or that you provide to us, gets processed by us. Please read through this document carefully to understand how we as a company treat your personal data, and to see our views and practises around this topic. By visiting our website www.City Bouldering.co.uk or by using the RGPro Connect app under our name you agree to the collection and use of information in relation with this policy.
For the purpose of the ‘Data Protection Act 1998’ (The Act), the data controller is City Bouldering Ltd, Aldgate House, 33 Aldgate High St, London EC3N 1AH.
1. Information you give to us: Anyone choosing to use our Service, by filling in a membership form or waiver, or accessing our website or third party app (RGPro Connect), corresponding with us via phone or email, or by entering a competition, promotion or survey, agrees to the collection and use of information in relation with this policy. The Personal Information that we collect is used for providing and improving the Service. We will not use or share customer information with anyone except as described in this Privacy Policy. The information that we collect via the registration or payment forms will be stored in a single source database, referenced only if we have to contact you
regarding your membership or by your own request. The information you give us may include, name, contact number, email address, home address, financial & credit information, emergency contact, personal information and photographs.
2. Information we collect about you: Each visit to our site may result in auto collection of details about your visit. We collect information that the customer's browser sends to us that is called Log Data. This Log Data may include information such as a customer’s computer Internet Protocol ("IP") address, browser version, pages of our Service that was visited, the time and date of your visit, the time spent on those pages, and other statistics.
3. Information we receive from other sources: We may receive information about you if you use any of the other websites we operate or services we provide. In this case we will have informed you when we collected the information that it may be used internally and combined with the data collected on this site. We are also working closely with third parties, for example; business partners, subcontractors in technical, payment & delivery services, advertising networks, analytics providers and search information providers, and may receive information about you from them.
Cookies are files with a small amount of data that is commonly used as an anonymous unique identifier. These are sent to customer browsers from the website that are visited and are stored on our customers computer hard drive. Our website uses these "cookies" to collect information and to improve our Service. Customers have the option to either accept or refuse these cookies, and know when a cookie is being sent to their computer. If a customer chooses to refuse our cookies, they may not be able to use some portions
of our Service.
Information you give to us: We will use this information in the following ways…
Information we collect about you: We will use this information….
Information we receive from other sources: We may combine this information with information you give to us and information we collect about you. We may use this information and the combined information for the purposes set out above (depending on the types of information we receive).
Disclosure of your information: We may share your personal information with any member of our group, which means our subsidiaries, our ultimate holding company and its subsidiaries, as defined in section 1159 of the UK Companies Act 2006.
We may share your information with selected third parties including:
We may disclose you personal information to third parties:
The data we collect from you may be transferred to, and stored at a destination outside the European Economic Area (EEA). It may also be processed by staff operating outside the EEA who work for us or for one
of our suppliers. Such staff may be engaged in, among other things, the fulfilment of your order, the processing of your payment details and the provision of support services. By submitting your personal data, you agree to this transfer, storing or processing. We will take all steps necessary to ensure that your data is treated securely and in accordance with this policy.
All information you provide to us is stored on our secure servers. Any payment transactions will be encrypted using SSL technology. Where we have given you (or where you have chosen) a password which enables you to access certain parts of our site, you are responsible for keeping this password confidential.
We ask you not to share this password with anyone.
Unfortunately the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data we can not guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try and prevent unauthorised access.
You have the right to ask us not to process your personal data for marketing purposes. We will usually inform you (before collecting your data) if we intend to use your data for such purposes or if we intend to disclose your information to any third party for such purposes. You can exercise your right to prevent such processing by checking certain boxes on the forms we use to collect your data. You can also exercise the right at any time by contacting us at [email protected] or City Bouldering Ltd, 33 Aldgate House, London, EC3N 1AH.
Our site may, from time to time, contain links to and from the website of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policy and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites. Access to information
The Act gives you the right to access information held about you. Your right to access can be exercised in accordance with the Act. Any access request may be subject to a fee of £10 to meet our costs in providing you with details of the information we hold about you.
Any changes we may make to our privacy policy in the future will be posted on this page and , where appropriate, notified to you by email. Please check CityBouldering.co.uk frequently to see any updates or changes to our policy.
Questions, comments and requests regarding this privacy policy are welcomed and should be directed to [email protected] or City Bouldering Ltd, 33 Aldgate House, London, EC3N 1AH.